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Technical Support Associate Developer

Technical Support Associate Developer

ServiceNow, a San Diego based software development company, is seeking a Technical Support Associate Developer to capitalize on the company’s momentum. The enterprise IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive and self-managing application in the cloud. Founded in 2004, ServiceNow uses a visionary business model and leading edge technologies. According to the 2010 Inc. 500 list, ServiceNow is one of the fasted growing software companies. For more information, please visit and to checkout a fully functional instance of our software.

The Technical Support Associate Developer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Integrations and Interfaces. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.

Required Skills
•Demonstrated ability to troubleshoot difficult technical issues
•Must have experience installing, implementing, or maintaining one (or more) of the following:
oSSO (e.g. SAML, SiteMinder)
oEmail Infrastructure
oWeb Services (consuming or providing) (SOAP, REST)
oData Extraction Technologies (e.g. JDBC, ODBC)
oAny bi-directional, automated integration between two systems
•Working knowledge of the components in a web applications stack
•Experience writing or debugging OO code (Java preferred, other relevant technologies ok)
•Experience in one (or more) scripting languages:
oJavaScript, Python, Perl, Unix Shell, Windows Shell)
•Experience with relational databases (e.g. MySQL, Oracle)
•Experience administering: Linux/Unix OR Microsoft Server
•Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
•Ability to work in a team environment

Preferred Skills
•A fundamental understanding of ITSM, ITIL, or CMDB
•Advanced Unix/Linux experience
•Experience diagnosing performance degradation
•TCP/IP, Networking knowledge
•Experience in any of the technologies on this list:

The ideal candidate is a college graduate or has 5 years of relevant experience.

Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow. Relocation assistance will be considered.

Work Environment
We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, a professional yet relaxed atmosphere.

Published in Employment